| How to Reach Us | Response Time |
|---|---|
|
In Person: * Closed on Statutory Holidays |
Office wait times vary. Our busiest times are the first and last weeks of the month. |
|
By Fax: 905.527.3181 By Email: info@vpch.com By Letter |
2 Days Response: We will provide a response to any correspondence within 2 business days. If a full response cannot be provided, we will update you with an anticipated response date within the next 5 business days. |
| By Phone: 905.527.0221 Toll-free: 1.866.780.7275 |
1 Day Response: When you leave a voicemail message we will respond within 1 business day or as indicated on the voicemail greeting. |
Maintenance Service Standards
Emergency Requests
Request such as fire, flood, and life safety.
Immediate attention through answering service
Urgent Requests
Request such as blocked toilet, lock-out, health and safety.
4 Hour Response: Urgent request will get a response within 4 hours.
24 Hour Repair: We will fix urgent maintenance issues within 1 business day.
Priority Requests
2 Days Response: Priority request will get a response and assessment within 2 business days.
7 Days Repair: We will fix priority maintenance issues within 7 business days.
Low-Priority Requests
Request such as preventative maintenance and/or general requests requiring a contractor.
2 Days Response: Low priority will get a response and assessment within 2 business days.
20 Days Repair: We will repair low-priority maintenance issues within 20 business days.
Pest-Control Requests
2 Days Response: Inspection will be arranged within 2 business days.
3 Days Inspection Results: Results will be provided within 3 business days of inspection.
7 Days First Treatment: Pest control treatment will be arranged within 7 business days.
10 Days Follow-Up: We will follow-up with you on the results within 10 business days.