Our Service Standards
We pride ourselves on providing outstanding client service to our residents. We have developed these Client Service Standards to provide clear expectations for our response to your requests.
Fire, flood, life safety:
Immediate attention through answering service
4 Hour Response: Urgent request such as blocked toilet, lock-out, health and safety, will get a response within 4 hours.
24 Hour Repair: We will fix urgent maintenance issues within 1 business day.
2 Days Response: We will get a response and assessment within 2 business days.
7 Days Repair: We will fix priority maintenance issues within 7 business days.
2 Days Response: Low priority request such as preventative maintenance and/or general requests requiring a contractor, will get a response and assessment within 2 business days.
20 Days Repair: We will repair low-priority maintenance issues within 20 business days.
2 Days Response: Inspection will be arranged within 2 business days.
3 Days Inspection Results: Results will be provided within 3 business days of inspection.
7 Days First Treatment: Pest control treatment will be arranged within 7 business days.
10 Days Follow-Up: We will follow-up with you on the results within 10 business days.